What are the benefits of RPA for Retailers and Consumer Packaged Goods companies?
Retailers and Consumer Packaged Goods (CPG) companies are finding themselves under pressure on two fronts. Margins are continually being squeezed while customer expectations continue to grow.
Squeezed margins are nothing new to retail who are used to taking cost out of their operations, but for many, further cost savings could negatively impact customer experiences.
RPA increases productivity by cutting costs, boosting data confidence and speeding up processes, giving retailers an opportunity to redistribute resources, delight customers and gain ROI.
RPA will transform retail in the areas of merchandising, online shopping and the cashier-less checkout. RPA offers retailers a great opportunity to strengthen the data that powers labor scheduling. Quite often data is inaccurate, and it isn’t store specific, so the outputs are incorrect. RPA can change this.
Traditional ERP systems have a set of integrated applications allowing retailers to collect, store, manage and interpret data from different business activities and departments in one place, but that’s not to say these applications are easy to use, quick or cost effective. Here are just some of the ways RPA can streamline back-office processes, speed them up, boost data confidence, limit the need for human intervention and create opportunities for innovation.
RPA is becoming increasingly advanced. This means it can now automate beyond tasks based on well-defined rules. An example of this is that supply chain judgements can be made based on data patterns, and RPA robots can trigger an alert if a delivery is likely to be late and automate supply/demand balancing.