“The department would have needed to employ thousands of people and taken several thousand hours to catch up. Instead, we deployed 12 robots – handling 2,500 claims per week – which cleared the entire backlog in two weeks.business we are really pleased with the results of our RPA implementation. We managed to deliver the first use case into production in a relatively short space of time, and are now rolling out other use cases in other processes. We always believed that the nature of our business lends itself to robotic automation and we are thrilled at how quickly we have been able to see tangible results.”

Shaun Williamson
Senior Product Manager
Department of Work and Pensions

Four small processes were initially selected for the RPA pilot automation, including e-wallet balance reporting. This process reconciles the balances from over 32 separate payment platforms into the company’s ewallet. In the past, this seven-stage process took over two hours for a staff member to complete.

Within eight weeks, the pilot had delivered a robot that could complete the process in just 13 minutes. With RPA, the process was 100% accurate, 88% faster, and freed over 520 hours of effort each year.

“After just 10 weeks, both processes were live and registering a tangible benefit for the organisation.”

Reza Khalesi
Managing Partner
Head of Business
Public Service Organization

The organization now have teams upskilled and on training pathways in the appropriate methodologies, empowering and enabling them to take forward the industrial solution. The evolution is towards intelligent automation – empowering organizational decision making by bringing data and RPA closer together. It doesn’t happen overnight, but the story at our Public Service organisation proves that with the right approach, small steps can compound into a giant leap forward.

“Going from a PoC to where we are today, the conversation has radically evolved. As we talk about how we grow this company, we do it very efficiently. We’ve gone from not anyone knowing about RPA to it being one of the most talked about things in our planning meetings.”

Greg Tacchetti
Head of IT Facilities for Customer Service Areas
State Auto

The RPA team within State Auto worked with each business unit and looked for the best process candidates: cumbersome, high-frequency,
needing 100% quality, 100% accuracy, or processes that were large in scope. A Center of Excellence was set up, with employees playing multiple roles. Millions of transactions were validated in three days.

“The department would have needed to employ thousands of people and taken several thousand hours to catch up. Instead, we deployed 12 robots – handling 2,500 claims per week – which cleared the entire backlog in two weeks.business we are really pleased with the results of our RPA implementation. We managed to deliver the first use case into production in a relatively short space of time, and are now rolling out other use cases in other processes. We always believed that the nature of our business lends itself to robotic automation and we are thrilled at how quickly we have been able to see tangible results.”

Shaun Williamson
Senior Product Manager
Department of Work and Pensions