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“We’ve gone from not anyone knowing about RPA to it being one of the most talked about things in our planning meetings.”

Greg Tacchetti
Head of IT Facilities for Customer Service Areas
State Auto

Customer Success Story

“Going from a PoC to where we are today, the conversation has radically evolved. As we talk about how we grow this company, we do it very efficiently. We’ve gone from not anyone knowing about RPA to it being one of the most talked about things in our planning meetings.”

Greg Tacchetti
Head of IT Facilities for Customer Service Areas
State Auto

The RPA team within State Auto worked with each business unit and looked for the best process candidates: cumbersome, high-frequency,
needing 100% quality, 100% accuracy, or processes that were large in scope. A Center of Excellence was set up, with employees playing multiple roles. Millions of transactions were validated in three days.